Your Information
Present and warrant that:
We reserve the right, at any time, to refuse or cancel your order if there is a suspicion of fraud or an unapproved or unlawful transaction.
Refund & Return
We reserve the right to change or replace these terms at any time. If a revision is material, we will make reasonable efforts to provide at least 7 days’ notice prior to any new terms taking effect.
You may be asked to provide specific information relevant to your order, such as your name, email address, telephone number and shipping information, if you wish to order items available on the service.
Present and warrant that:
- You have the legal right to use paypal payment method in connection with any order.
- The information you provide to us is true, correct and complete. By submitting such information, you grant us the right to provide such information to payment processing third parties for the purpose of facilitating the completion of your order.
- Based on Indonesian regulation, export should issue a phytosanitary certificate. Seller responsibility to submit and complete the document.
- Customer must provide shipping instructions to the destination country.
- For customers outside the US, please attached import permit.
- Seller is responsible for inspection in Indonesia. However, once the package is shipped, all inspections in the destination country are the responsibility of the buyer or customer.
- We are not responsible if a problem is found because the import business license is not fulfilled by the customer.
- To avoid mistakes please kindly to follow the regulation in force.
- Taxes are the responsibility of the customer. Please check the applicable tax rates and various permits based on your shipping address, country or region. If an order is canceled due to tax issues, we do not accept returns or refunds for any costs incurred.
We reserve the right, at any time, to refuse or cancel your order if there is a suspicion of fraud or an unapproved or unlawful transaction.
Refund & Return
You have the right to return & refund your order if :
- The plants are dead
- The plants are different with description
- All caused by seller customers are required to send photos and video evidence of complaints to be able to refund and return.
We reserve the right to change or replace these terms at any time. If a revision is material, we will make reasonable efforts to provide at least 7 days’ notice prior to any new terms taking effect.